Shipping policy

Shipping & Delivery Policy

Where We Deliver

Making It Personal currently ships to addresses within the United Kingdom only. Unfortunately, we are unable to offer international delivery at this time.

Processing & Dispatch Times

As many of our products are handmade, personalised and made to order, please allow time for your order to be carefully created and prepared for dispatch.

Processing times may vary depending on the product and the time of year. If a specific processing time applies to your order, this will be stated on the relevant product page.

During busy periods, particularly in the lead-up to Christmas and other special occasions, dispatch times may be slightly longer.

Delivery Options & Costs

Available delivery options and postage costs will be displayed at checkout before you complete your purchase.

We aim to use reliable postal services to ensure your order reaches you safely. Once your order has been dispatched, delivery times are dependent on the postal service and are estimates rather than guaranteed dates.

Personalised Orders

Please double-check all personalisation details, including names, dates, spelling and any information supplied, before placing your order. As your item may be made specifically for you, changes may not be possible once production has started.

Delays & Missing Parcels

Although we do our best to ensure orders are dispatched within the stated processing time, occasional delays may occur due to postal service disruption, adverse weather or seasonal demand.

If your order has not arrived within the expected timeframe, please contact us with your order number so we can look into this for you.

If your order arrives damaged, please contact us as soon as possible and include photographs of the item and packaging so we can assess the issue.

Incorrect Delivery Details

Please ensure your delivery address is correct and complete when placing your order. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to amend the delivery address.