Frequently Asked Questions
Everything you need to know about ordering with MIP Events and Occasions
Have a question? We’ve got you! Here are some of the most common questions about our products, personalisation, ordering and delivery. If you can’t find the answer you’re looking for, please get in touch. We’re always happy to help!
1. About Our Products
What does MIP Events and Occasions offer?
We offer a range of personalised gifts, handmade keepsakes, event stationery and celebration accessories, thoughtfully created to make life’s special moments even more memorable.
Whether you’re looking for a personalised gift, wedding stationery, hen-do essentials, party accessories or something special for a loved one, we’re here to help make it personal.
Are your products handmade?
Many of our products are made, printed or personalised by us to order. We take care when creating each item to ensure it feels special and thoughtfully finished.
As some products are handmade, slight variations in appearance, colour or finish may occur.
Can I request a custom design?
Absolutely! If you have an idea in mind or would like something created to suit your occasion, please contact us before ordering.
We’ll let you know what’s possible and discuss any additional design costs before proceeding.
2. Personalisation & Ordering
How do I personalise my order?
Each product listing will explain the personalisation options available. Please enter your chosen names, dates, wording, colours or other requested details carefully when placing your order.
If you have any questions about personalisation, please contact us before completing your purchase.
Can I see a design proof before my item is made?
Proofs may be available for certain products, particularly custom stationery and bespoke designs. Please check the individual product description or contact us before ordering to confirm whether a proof is included.
Can I change my order after placing it?
If you need to change any details, please contact us as soon as possible.
As many of our products are made to order, we may be unable to make changes once production has started. Please double-check all personalisation details before submitting your order.
What if I enter the wrong name or spelling?
Please check your personalisation details carefully before placing your order. We create items using the information supplied by our customers, so we cannot be responsible for errors in details provided incorrectly.
If you spot a mistake after ordering, contact us immediately. If production hasn’t started, we may still be able to help.
3. Turnaround Times
How long will my order take?
Our aim is to complete orders within 7 working days.
This is our target completion time rather than a guaranteed delivery date. During busy periods, particularly Christmas and peak celebration seasons, turnaround times may be longer.
If you need your order for a specific date, please contact us before ordering so we can confirm whether we can accommodate your deadline.
Are turnaround times the same as delivery times?
No. Our turnaround time refers to the time needed to create and prepare your order. Delivery or postage time is additional.
Please allow extra time for your chosen delivery service to get your order to you.
Can I request a rush order?
If you need something urgently, please contact us before placing your order. We’ll do our best to help, subject to our current workload and the product required.
Please don’t assume an order can be completed by a particular date until we’ve confirmed this with you.
4. Delivery & Collection
Do you deliver across the UK?
Yes! We currently offer delivery within the United Kingdom only. Available delivery options and postage costs will be shown at checkout.
Is local collection available?
Yes! Free local collection is available for customers who would prefer to collect their order rather than pay for delivery.
Please contact us to confirm collection arrangements. We’ll let you know when your order is ready and arrange a suitable collection time.
Please wait for confirmation that your order is ready before travelling to collect it.
How much is delivery?
Delivery costs depend on the available postage options and your order. Any applicable charges will be displayed at checkout before you complete your purchase.
What if my order arrives damaged?
We’re sorry if something isn’t right with your order. Please contact us as soon as possible with your order number and photographs of the item and packaging, where appropriate.
We’ll look into the issue and work with you to resolve it in accordance with your consumer rights.
5. Payments, Returns & Refunds
What payment methods do you accept?
The payment methods currently available will be displayed at checkout on our website.
Can I return a personalised item?
Personalised and custom-made items are generally exempt from the usual right to cancel simply because you’ve changed your mind.
However, this does not affect your legal rights if an item is faulty, not as described or otherwise fails to meet applicable consumer law.
Please see our Returns & Refunds Policy for full details.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel.
As items may be made specifically for you, cancellation rights can depend on the product and circumstances. We’ll handle cancellation requests in accordance with applicable consumer law.
Do you create bespoke packages?
If you’re planning an event and have something specific in mind, get in touch to discuss your requirements.
Can I order multiple items for an event?
Of course! If you’re ordering for a wedding, hen do, party or larger celebration, please contact us with the products, quantities and date you need them for.
We’ll confirm availability and an estimated turnaround before you place your order.
Can you match my event colours or theme?
We’ll do our best to accommodate your preferred colours and theme, depending on the product and materials available.
Please contact us before ordering if colour matching is particularly important to your event.
7. Keeping in Touch
How can I contact MIP Events and Occasions?
You can contact us by email at hello@mipeventsandoccasions.com or by telephone on 07474 604567.
You can also follow us on Facebook and Instagram for new products, inspiration, updates and special offers.
Can I sign up for offers and updates?
Absolutely! Join our mailing list to hear about new arrivals, seasonal collections, exclusive offers and inspiration for your next celebration.
You can unsubscribe from marketing emails at any time.
Still have a question?
We’d love to hear from you!
Get in touch with MIP Events and Occasions, and we’ll do our best to help.
Thoughtfully designed. Beautifully personal.